11 years of AirAssist: extra than 2.2 million passengers claimed compensation

11 years of AirHelp: more than 2.2 million passengers claimed compensation

The submit 11 years of AirHelp: more than 2.2 million passengers claimed compensation appeared first on TD (Travel Daily Media) Brand TD.

AirAssist, the journey tech firm tackling flight disruption, reveals it has helped extra than 2.2 million individuals declare compensation from 240 nations and territories since its founding. Following its eleventh anniversary on the twenty fifth January 2024, the corporate has unveiled additional key milestones achieved whereas on its mission to teach air passengers on their rights and ship cutting-edge options to make sure everybody can declare the compensation they’re entitled to.

Since 2013, AirAssist has assessed nearly 16 million claims on behalf of passengers and had 81 million web site customers, highlighting the demand for added passenger assist when going through delays and cancellations. Despite the rising ranges of flight disruption, notably because the pandemic, AirAssist has maintained wonderful requirements of customer support and satisfaction, mirrored by its 140,000 (82%) five-star rankings on Trustpilot.

Of AirAssist’s 2.2 million profitable claims, France (245,000), USA (213,000), and the UK (175,000) have had probably the most passengers compensated, with Germany (170,000), Italy (144,000), Sweden (120,00), Spain (98,000), Norway (87,000), Netherlands (82,000) and Poland (78,000) finishing the highest ten.

The firm additionally extends its assist to the remotest elements of the planet, having helped passengers in Svalbard, Antarctica, Vatican City, Cocos (Keeling) Islands, Bouvet Island, and Saint Helena declare compensation. AirAssist’s file for probably the most compensated flight was DY 7155 from Barcelona to Orlando on eleventh September 2019, the place 91 passengers had been compensated for a flight cancellation much less than 14 days earlier than departure.

In addition to supporting prospects with claims, the corporate additionally launched its AirAssist Plus membership in 2023, which has supplied 5.6 million passengers with extra assist and advantages to this point, together with modern AirPayout and AirBaggage parametric insurance coverage options. As half of this, 22,000 passengers have been given entry to airport lounges serving to to supply consolation and peace of thoughts when going through unexpected delays and cancellations.

Tomasz Pawliszyn, CEO of AirAssist commented: “Air travel has grown increasingly unpredictable over the last four years and passengers need to be prepared for last-minute disruptions, no matter where they fly from or who they fly with. At AirHelp, we are committed to ensuring passengers have the best travel experience possible, both with and without disruptions, by supporting them through the claims process and educating passengers on their rights.”




The submit 11 years of AirHelp: more than 2.2 million passengers claimed compensation appeared first on Brand TD.

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